City of Gatlinburg

Welcome to the

Utilities Department - (Water and Sewer)


The Gatlinburg Utilities Department provides municipal water and wastewater services for the City of Gatlinburg.

To make a payment on an existing water or sewer bill:

To inquire about a water bill payment or amount:

To sign up for residential service at an existing location or make changes to an existing account you can:

To establish an automatic direct payment (ACH) for an account:

  • Download the ACH Debit Form and fill it out then mail it to P.O. Box 5, Gatlinburg, TN 37738 or
  • Pick up a form at City Hall, 1230 East Parkway or contact the Finance Department by phone at 865-436-1407 or email Susan Brandenburg

To inquire about trash pick-up for home or business:

Contact the Sanitation Department at 865-436-5959.

To inquire about water usage, high bill, meter readings and adjustments:

  • At the Shilling Building, 405 Reagan Drive, or contact Sara Hays at 865-430-1372 or email Sara Hays

To establish new water or sewer taps, inquire about tap fees and water/sewer availability:

  • At the Shilling Building, 405 Reagan Drive, or contact Becky Puckett at 865-436-4681 or email Becky Puckett

To report a water main break or sewer backup or overflow:

  • Please call our main phone number at 865-436-4681
  • After hours call 865-436-4681 and follow directions for reporting an after hours water or sewer emergency

For other questions or general inquiries regarding water and sewer service within the City of Gatlinburg:

  • Call our main phone number at 865-436-4681 or email the Gatlinburg Utility Department
  • Mailing Address is P.O. Box 5, Gatlinburg, TN 37738
  • Office locations is 405 Reagan Drive, Ste 1, Gatlinburg, TN.


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