The Finance Department provides for the accounting of all revenues and expenditures of the City.  Specific functions include the proper management of the City's investments; long-term financial planning; assisting the City Manager in preparation and execution of the annual Budget; supervision of the City's Insurance and Retirement Programs; retirement of Debt Service Accounts and the collection of taxes, assessments, fees, grants, reimbursements, and all other income or revenue of the City. 

In addition, the Finance Department maintains the accounting records of the City, collects receivables, prepares the payroll; audits all claims against the City and pays all bills.  The Department is also responsible for customer billing, collection and accounting for Water and Sewer Utilities.

Other City of Gatlinburg Finance Department services include: 

• Issuing Gatlinburg Business Licenses

• Selling fishing licenses, parking permits

• Collecting Property Taxes, Gross Receipts Taxes, Restaurant Taxes, Amusement Taxes and Hotel/Motel Taxes

• Collecting Water, Sewer, and Sanitation fees

• Receiving payments for Tourist Residency permits

• Calculating and producing Utility bills.

• Maintaining and issuing payroll records and checks

• Issuing financial and budget reports

• Maintaining accounting records for the city

• Performing treasury functions for the city

• Maintaining debt service records for the city

The City of Gatlinburg's Customer Service Center is located at 912 East Parkway.

The Customer Service Center is designed to enhance the convenience and accessibility for the payment of City services. A convenient drive-thru payment option is also available, to further enhance the access for customers to make payments without leaving their vehicles. Additionally, a payment drop box is available for those making payments outside of regular business hours.

 The Customer Service Center handles payments for a range of City services, including business licenses, privilege taxes, utility bills, parking permits, building and sign permits, beer permits, tourist residency permits, and fishing licenses, among others.