GATLINBURG, Tenn.—The City of Gatlinburg Utilities Department encourages its customers to take advantage of the online customer portal, which allows the monitoring of water usage at their respective properties.
The Online Customer Portal, which is powered by Sensus Analytics, presents water usage data to users in an easy-to-read dashboard, but also allows customers to dig deeper into analytical data about their water usage, including consumption habits. Customers can also be alerted to potential issues, including unusually high usage or continuous usage, which could signal water leaks, running faucets, or burst pipes at customer’s properties.
Customers will need to set parameters via the portal to establish usage notifications. The portal also allows users to set vacation alerts, by inputting the days they will be away from their property and usage parameters during the period they are away. Gatlinburg Utilities Department staffers can assist the setup of usage parameters or vacation alerts by calling 865-436-4681.
“The Customer Portal gives the Water Department an ability to better communicate to customers data about their water usage and its impact on their monthly bill,” Gatlinburg Utilities manager Dale Phelps said. “The system allows customers to detect issues such as continuous flow, which could catch leaks early, before damage occurs or their bills increase significantly.”
The Online Customer Portal is web-based and can be accessed on any mobile or desktop device, allowing customers to access their data at their convenience. This service is optional for Gatlinburg waters customers and is available at no charge.
First-time users of the Online Customer Portal will need to establish an account. To begin the registration process, customers can visit https://my-gtlbg.sensus-analytics.com. To create an account, customers will need their Account Number and their exact address as it appears on their water bill. This information can be found on the customers’ most recent water bill.
Once customers have established their account, they will be able to access the Customer Portal on their preferred device. For any questions, or support issues, please contact the Gatlinburg Water Department at 865-436-4681.
For the latest updates from the City of Gatlinburg, visit GatlinburgTN.gov or visit the City’s Social Media pages on Facebook and Twitter.